Meet The Team Behind The Retail Reality Show
The Retail Reality Show brings together industry voices who live and breathe innovation. Get to know the humans behind the mic and behind the scenes.
The Retail Reality Show exists for decision-makers shaping the future of retail.
We focus on what actually moves the industry forward: digital transformation, AI, omnichannel strategy, commerce architecture, operational excellence, and leadership under real market pressure.
This is not a trend podcast.
We speak with executives, founders, and operators who are building, restructuring, scaling, and reinventing retail businesses across global markets.
Our mission is simple: cut through the hype and explore what works, what fails, and what retail leaders need to understand to make better strategic decisions.
Our Hosts
Yael Kochman
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Nino Bergfeld
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Nicolas Kröger
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Yael Kochman ▪️ Nino Bergfeld ▪️ Nicolas Kröger ▪️
Nino Bergfeld
Chief Customer Officer Retail & CG Lead at Salesforce
Nino is a retail industry strategist at Salesforce with a passion for customer-centric innovation at the intersection of business, tech, and creativity. Since 2015, he’s been helping consumer brands embrace digital transformation, always with the customer at the core. He’s also the co-founder of Salesforce Web3 Studio, exploring the future of retail in the next digital era.
Nicolas Kröger
Chief Digital Transformation Officer at Manor AG
Nicolas is a seasoned digital transformation expert with 17 years of experience across international retail, e-commerce, and strategy consulting. As a former strategy partner and current corporate executive, he bridges the gap between business and IT. His focus lies in commerce architecture, omnichannel strategy, and digital innovation.
Yael Kochman
Partner & CEO at Re:Tech Innovation Hub
Yael is a retail innovation strategist and entrepreneur with 15+ years of experience helping global brands navigate digital change. She co-founded Re:Tech and was named one of Israel’s 40 under 40. Today, she works at the forefront of AI in retail, driving innovation and personalization for leading brands.
Our Team
Get to know the support system of our hosts!
Samuel Schweizer
Managing Director and Executive Producer of The Retail Reality Show
With deep expertise in operational excellence, digital transformation, and applied AI, from his position as Head of AI & Operations at Manor, Samuel brings both strategic oversight and executional rigor to the show.
His background at the intersection of technology, retail, and enterprise leadership makes him well suited to curate relevant conversations and steer the podcast with clarity and direction.
Jakub Jehlička
Post-Production Producer
Jakub is the Podcast Producer of The Retail Reality Show, responsible for audio and video editing as well as post-production. With a strong eye for detail and structure, he ensures each episode is technically polished and visually consistent across formats. His precision and production expertise translate complex retail conversations into a seamless listening and viewing experience.
Erinna Kitzig
Creative & Content Manager
With over eight years of experience in brand building and B2B communications, Erinna is responsible for the podcast’s entire external presence. She leads visual identity, content strategy, digital design, and website execution. Everything you can see online is shaped to reflect the show’s positioning within the retail industry.
Our History
The Podcast Launch in 2022
Founded by Nino Bergfeld and Martin Bressem
The first episode was released on October 25, 2022: “Retail as a Service with Takuji Kitagawa, B8ta CEO (Japan)”
First Commentary on NRF 2023
On-site industry coverage by Nino, Martin and new Co-Host Nicolas
From Retail’s Big Show in New York, the team recorded a special episode commenting on NRF, covering 350+ speakers, 175+ sessions, 1,000+ exhibitors, key retail trends, store visits, and insights from Doug Stephens on the revival of physical retail.
First Live Podcast in 2024
Hosted in collaboration with Art-Invest Real Estate
From studio format to live audience, the podcast moved on stage, bringing together industry leaders from Manor, Salesforce, and beyond to share insights on digital innovation, retail technology, and evolving customer experiences.
Entering a New Era With An Expanded Host Team in 2025
New perspectives shaping the show
With Yael joining Nicolas and Nino as a new Co-Host, the show started a new chapter, bringing together perspectives from enterprise retail, technology, and live commerce to broaden the show’s strategic lens.
