Forget funnels.

The next touchpoint for your customers is an AI agent.

In this special German live episode of The Retail Reality Show, recorded at the Salesforce World Tour in Frankfurt, AI expert and thought leader Prof. Dr. Peter Gentsch joins host Nino Bergfeld to discuss one of the most profound shifts in retail:

How generative and agentic AI is rewriting the customer journey.

Tune in now to find out how Agentic AI will transform the customer journey.

What does it take to lead through uncertainty?

In this episode, retail strategist and The Retail Pilot host Ken Pilot shares how he went from avoiding tech meetings to backing the very platforms transforming the industry.

Alongside Yael and Nicolas, Ken – former GAP & J.Crew exec –dives into:

– How tariffs are shaking up sourcing strategies
– What leaders must unlearn to stay relevant
– Why tech literacy matters more than ever

From PDPs to AI to China tariffs, Ken breaks down the complex realities of retail – and how to build teams equipped to handle them.

If you’re leading in retail today, this one’s for you.

The real problem of the fashion industry?

Nina Shariati is an insider, and she knows:

It’s the system itself, a global system built to prioritize endless growth on a planet with finite resources, while externalizing the true costs of pollution, waste, and labor.

We don’t just need better products.

We need a new playbook – one that aligns profit with planetary survival and makes sustainability inevitable, not optional.

Tune in now on Spotify, YouTube, or Apple Podcasts.

What happens when one of the largest corporations in Portugal starts investing like a Silicon Valley VC?

This episode’s guest doesn’t just talk about transformation, he’s on the frontlines of funding it, globally and strategically. 

In this episode, we’re diving into:

• The gap between pilot projects and real implementation,

• what tech has quietly become the MVP of store operations,

• and why building everything in-house might be killing your momentum.

Lands’ End is fighting fast fashion with personalization.

In this episode of the Retail Reality Show, we’re joined by Andrew McLean, CEO of Lands’ End, to uncover how the brand is taking a stand against fast fashion – one sustainable piece at a time.

From designing products that last a lifetime to leveraging AI for hyper-personalized shopping experiences, Andrew reveals the strategies that set Lands’ End apart in an industry obsessed with trends.

Is it really possible to balance sustainability with personalization, or does one always take the backseat?

Find out as we dive deep into the future of retail with one of the industry’s most experienced leaders.

🎧 Listen now!

Yana Routshtein, Group Director of Product at Walmart, reveals how the world’s largest retailer is balancing AI, social commerce, and personalized experiences without losing control of the customer journey.

Social commerce is booming, AI is transforming retail, and customers demand personalized experiences more than ever.

But according to Yana, the real risk isn’t about keeping up with these trends – it’s relying too much on platforms retailers don’t control.

Curious about where retail is really heading?

🎧 Tune in now to get insider insights from one of Walmart’s top leaders!

Retailers as media houses?

Retail media is growing rapidly, but not every retailer can benefit. While Amazon, Otto, and Douglas make millions from advertising, many are asking: Is retail media really worth it, or is it too big a risk?

In this German episode, our guest, retail media expert Olaf Reichel, explains which retailers win and why so many fail.

Tune in now!

Retail innovation isn’t about launching more tech—it’s about launching the right tech.

In our latest episode of The Retail Reality Show, we talk to Michael Mitrani, VP Digital & Innovation at Super-Pharm, about what drives real innovation in retail. From AI-powered product discovery to AR-enhanced shopping experiences, we explore what works, what flops, and what the future holds.

Our NRF 2025 recap: It’s all about the side events, big conversations, and this year, retail media was stealing the show.

In Martin’s last (German!) episode as co-host, he and Nino look back at the most exciting topics and most inspiring guests from the past two years

Alexander Matt, CMO von Fjällräven, verrät, wie die Marke mit Nachhaltigkeit, Community und Premium-Erlebnissen den Outdoor-Markt revolutioniert.

Martin Bressem, CEO von _blaenk und Karin Leiberg (Director Brand Activation & Strategy) von Liganova im Gespräch.

Philipp Clas, CDMO von Teveo, im Gespräch auf dem RRS Live Event in Berlin.

Philipp Engelmann, CEO von Glambou, im Gespräch auf dem RRS Live Event in Berlin.

Get ready to transform your retail strategy with Yael Kochman, a retail disruptor and top expert in AI and video commerce. In this episode, we dive into how cutting-edge tech can boost your business and explore the latest innovations shaping the future of retail.

In dieser Episode (LIVE von unserem letzten Event in München) sind Marc Schumacher (CEO, Avantgarde) und Jonathan Calverly (Head of Retail, Art-Invest) im Gespräch zu: Ist der stationäre Handel tot oder erfindet er sich neu?

🎯 Wie wird KI deinen Alltag im Retail verändern? 🤔 Die Co-Hosts Nino (Salesforce) und Nicolas (Manor) treffen auf Cindy Candrian, Mitgründerin von Delta Labs AG.

Store der Zukunft? In dieser Episode: Arndt Brockmann, ein echter Retail-Veteran, der unter anderem bei Marken wie Hugo Boss, Puma, Dodenhof uvm. tätig war, und Martin Baumdicker, Gründer und Visionär von Pioneers, einer Agentur für Retail- und Markenerlebnisse.

In dieser spannenden Episode begrüßen Martin und Nino den renommierten Professor Dr. Wolfgang Merkle, einen Top-Experten im Bereich Retail und Marketing

In this special live episode of the Retail Reality Show, we're thrilled to sit down with Carlos Zenner, Vice President of Customer Engagement at HUGO BOSS, for an exclusive conversation about the future of loyalty programs in luxury fashion.